COVID 19 (Coronavirus)
Following the Government announcement regarding Covid-19 related travel restrictions on Saturday 14 March we are currently experiencing very high levels of enquiry. This means we are currently needing to prioritise enquiry from customers based on the date of departure.
We are very conscious that this is an upsetting and concerning time for our customers and understand you would like to clarify what this may mean for you and your plans as soon as possible. Please be assured that your personal travel manager is reviewing all bookings to identify which customers have been impacted by this decision and other travel restrictions that have been put in place, including supplier cancellations and external government restrictions and we will be in contact with you as soon as possible.
• If your planned travel is within the next 7 days then please call or email your personal travel manager .
• If your planned travel dates are not in the next 7 days then please email your personal travel manager.
We will respond as soon as possible to your enquiry, you should expect a response within the next business day of the enquiry being sent.
We are working closely with our suppliers, including airlines and insurance, to get the best possible outcomes for our customers and will update you on this as we progress.
We apologise for any delays experienced during this time, it may take a little longer than normal but we are here to support you all through these challenging circumstances.
We follow the travel advisories issued by the Ministry of Foreign Affairs and Trade which are published on their website: www.safetravel.govt.nz.
If you would like information on what is expected as a traveller being required to self-isolate please click here for advice from the Ministry of Health.
Currently there is a travel advisory of ‘do not travel’ and those currently overseas are encouraged to return to New Zealand with further updates, changes and advice coming in every hour
For health information, travellers are recommended to read the information provided on the New Zealand Ministry of Health website. Further information is available on the websites of WHO and the Centers for Disease Control and Prevention.